It has come to the notice of the Company that unauthorized individuals or organizations are falsely using the HDFC Sales Private Limited ("HSPL") Name/Logo in an attempt to provide fake employment offers and soliciting transfer of money for procedural/agency fees and fraudulently secure unlawful gain on behalf of HSPL and entities within HDFC Group of Companies. HSPL shall not be responsible for the content of any such information nor shall it be liable for any conclusion, loss or damage of any nature whatsoever suffered or may be suffered by any part or members of the public arising from or as a result of reliance on or usage of any information from portals, websites or e-mail domains which are not authorized by HSPL
HSPL officials do not communicate via generic email addresses such as Hotmail, Yahoo. All communications will always originate from a verifiable HSPL e-mail address (domains of @hdfcsales.co.in or @hdfcsales.com) and not from any free web based email accounts.
HSPL and HSPL authorized recruitment agents/ agencies do not ask for payments from applicants at any point in the recruitment process.
Individuals who are successful in gaining an offer of employment from HSPL, whether directly or indirectly are always required to go through a formal recruitment process. During our recruitment process, the candidate will, in general, meet in person with an HSPL employee or representative for an interview before any formal offer is made.
An auto acknowledgement of the request raised will be sent to the customer.
On lodging the complaint, a complaint reference number will be provided.
In case you are not happy with the resolution provided, you may follow the escalation matrix.
Escalation Matrix:
If you have not received a satisfactory response at Level 1 within 7 days of the generation of the complain reference number, you may escalate the same to our
In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 10 days, you may further escalate your grievances to our
Insurance National Sales Manager (NSM) – Mr. Nitesh Kumar
E-mail – nitesh.kumar@hdfcsales.co.in.
If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal. Login to www.irda.gov.in to get details on Insurance Ombudsman Offices.
